Customer Service Agent

Responsibilities

• Inbound customer phone calls
• Creating and updating service request
• Processing Payments
• Answering customer questions regarding existing installs and service requests
• Resolving minor customer conflicts
• Processing online inquiries
• Other duties as assigned

Requirements

• 1-3 years’ experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task
• Appointments Plus/CRM knowledge a plus

Pay

Pay Range: $18.00 - $18.50

Schedule

Shifts available: 9:00 AM to 6:00 PM and 9:30 AM to 6:30 PM

Benefits

• Medical/dental/vision/disability coverage
• 401(k)
• Flex spending account

Qualifications

Equal Employment Opportunity Employer

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