Customer Service Agent

About the role

We're looking for a Customer Service Agent to join our growing customer experience team. In this role, you will provide exceptional support across multiple channels - email, chat, and phone - while helping to reconnect past customers and strengthen ongoing relationships. You'll work in a fast-paced, e-commerce environment, using tools such as Dynamics, Magento, Klaviyo, and ParcelLab.

Responsibilities

• Provide outstanding support to customers via phone, email, and chat with empathy and professionalism
• Process and manage customer cases across multiple systems, ensuring accurate documentation
• Reconnect with previous customers and introduce new or existing products
• Share product updates, promotions, and discount codes to drive repeat business
• Support broader customer service initiatives and special projects as assigned

Requirements

• High school diploma required
• Minimum 2 years of customer service experience
• Strong attention to detail and data entry accuracy
• Excellent communication skills and phone presence
• Ability to multitask, stay organized, and solve problems efficiently

Bonus if you also bring

• Experience with CRM systems (e.g., Microsoft Dynamics)
• Knowledge of e-commerce or retail operations
• Proven track record of meeting KPIs such as first resolution, total cases resolved, or high CSAT scores
• Comfort working in fast-paced, team-oriented environments

What we offer

• Generous vacation allowance
• Comprehensive health benefits
• A culture that encourages both balance and ambition

Pay

The salary range for this role is $49,400 - $51,600 annually. Final compensation will be determined based on role scope, relevant skills and experience, location, internal equity and business needs.

Schedule

This position is full-time and based in Arlington, Virginia.