Customer Service Agent

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Maintain compliance at all times
• Network communications, timely responses to emails and requests
• Maintain KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
• Maintain KPI standards in accordance with the Company’s procedures
• Maintain network communications, timely responses to emails and requests (internal and external)
• Escalate problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Qualifications

• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Positive and willing to help attitude