Customer Service Agent, Expeditor

About the role

DSV is a global leader in transport and logistics, founded in 1976. We provide comprehensive solutions for global supply chain management, ensuring the steady supply of goods worldwide.

Responsibilities

- **Communication**: Acts as the point of contact for client requests and status updates, manages day-to-day business relationships, escalates concerns to the Program Manager. - **Quote Management**: Coordinates RFQs, tracks RFQ responses, reports service level KPIs. - **Order Management**: Processes purchase order acknowledgments, verifies quotations, creates sales orders, ensures timely release of POs, monitors SO due dates, documents deviations, and follows up on backorders. - **General Support**: Works with finance and purchasing to resolve discrepancies, runs reports, supports KPI management, generates reports, interacts with managers and other functional areas, guides new hires and interns. - **Other Duties**: Performs other duties as required.

Qualifications

- **Education and Experience**: Bachelor’s degree from an accredited college in a related field or equivalent industry experience. - **Skills, Knowledge, and Abilities**: Intermediate proficiency in Microsoft Office Suite, particularly Excel (pivot tables, lookup formulas), ERP system experience, strong communication skills, mathematical skills, ability to work in a team environment, and excellent problem-solving skills.

Benefits

Not specified.

Pay

Not specified.

Schedule

Full-time.