Customer Service Agent - CHS

About the role

Southwest Airlines will consider your interest for this position if you are currently a resident of the State of South Carolina. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Customer Service Agent position at CHS within the last 12 months.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Includes greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
• Completes forms and reports as required by the Company
• Writes irregularity and complaint reports as required
• Duties may vary due to the size and organization of the station
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Requirements

• No education requirement
• No experience requirement
• Must be able to obtain a SIDA badge and meet all local airport requirements
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work shift work and/or overtime

Qualifications

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work under tight time constraints to accomplish quick turns of aircraft
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment
• Must be able to perform all job functions within a limited space
• Must be able to present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must maintain the ability to wear prescribed uniforms

Skills

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Able to work well with others as part of a team, meet the public, and work under stressful situations

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Pay

Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Schedule

Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.

Other Qualifications

• Foreign language skills are desirable, but not required

Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Equal Opportunity Employer

Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.