Customer Service Agent

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Schedule consultations and follow-up appointments
• Maintain accurate customer records and documentation
• Provide updates regarding appointments and service requests
• Resolve routine customer concerns or direct them to the appropriate department
• Support daily office operations and administrative tasks
• Maintain a professional and customer-focused experience throughout every interaction

Minimum requirements

• Previous customer service, administrative, or receptionist experience preferred
• Excellent communication and interpersonal skills
• Professional and positive attitude
• Basic computer skills, including email, scheduling software, and data entry
• Strong organizational and multitasking abilities
• Reliable and team-oriented