Customer Service Agent

Essential Duties And Responsibilities

• Comply with the Location’s attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Connect and disconnect Jetway/stairs as necessary.
• Ancounce arrivals and departures as necessary.
• Assists with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Essential Skills And Qualifications

• Must be at least 18 years of age.
• Posses/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Must pass pre-employment drug test.
• Must be available and flexible to work variable shifts including, weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.