Customer Service Agent

Qualifications/Skills

• Willingness to learn and open to change
• Solid phone presence and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management, critical thinking, organizational, problem solving and analytical skills
• Ability to adapt to work efficiently in a rapidly changing dynamic environment
• Positive, professional, engaging, and friendly attitude is a must
• Able to receive constructive feedback as well as provide valuable suggestions for improvement
• Must be computer literate with the ability to learn customer service software applications
• Punctuality and consistent work attendance
• Able to read, write and communicate verbally in English and Spanish

Essential Duties and Responsibilities

• Answer inbound calls and respond to customer requests
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner
• Research possible distributor related issues using inside resources to resolve problems promptly and courteously
• Upsell/mention promotions and other products on phone calls
• In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Perform other duties as assigned by management

Benefits

• Training starts at $17.00 per hour – full time and part time positions available
• Daily sales contests, games and competitions
• Company lunches, SWAG, product and holiday parties
• Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
• Public Transportation Reimbursement

Work At Home Requirements

• You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
• Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
• A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
• This position requires the employee to both reside and work in the state of Utah.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.