Customer Service Agent, ACY

Essential Duties And Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Aids Customers with special needs, i.e., Customers who need assistance in boarding
• Bringing Wheelchair passengers from ticket counter to gates and gates to baggage service

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-nature, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism and deal calmly and effectively with high stress situations
• Be open to change (positive or negative) and to considerable variety in the workplace
• Be willing to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job
• Abide by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

Physical Demands

• Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
• Must have sufficient vision and ability to safely perform the essential functions of the position

Education And Experience

• No experience necessary, will train

Knowledge

• Basic computer skills

Requirements And Qualifications

• Must be at least 18 years old
• Must have a valid driver’s license
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Attend and successfully complete required training
• Read and write English