Customer Service Agent, 2nd shift

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea, and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders, and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

About the role

The Forklift Operator is responsible for operating power industrial trucks to move, locate, relocate, stack, and count merchandise. The operator is accountable for the safe and efficient operation of the vehicle and may also perform Order Filler and Checker duties. Responsibilities include accurate storing, shipping, and receiving of product to meet company standards of safety, security, and productivity.

Responsibilities

• Receiving/Put-Away:
  • Unload inbound shipments safely and move product to storage locations.
  • Input data accurately into WMS.
  • Efficiently stack and store product in the appropriate area.
  • Maintain an organized work area.
• Order Picking:
  • Pull and prepare shipments, ensuring the exact number and type of product is loaded and shipped.
  • Perform picking duties efficiently to meet customer service standards.
  • Prepare freight for operations accurately and in a timely manner.
• Quality:
  • Ensure inbound and outbound shipments are accurate and free of damage.
  • Report quality variances.
• Delivery:
  • Efficiently move product from staging and/or storage to production lines and/or staging docks.
  • Ensure proper documentation accompanies freight.
• Inventory:
  • Keep appropriate records and reports to guarantee tight inventory control and security.
  • Assist in physical inventories.
  • Ensure proper stock rotation.
• Safety, Housekeeping, and Compliance:
  • Maintain a clean, neat, orderly work area, and assist in the security of the warehouse.
  • Comply with all Standard Operating Procedures, corporate, and site-specific policies.
  • Load, unload, move, stack, and stage product using a forklift, clamp truck, drum attachment, or other power equipment.
  • Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion.
  • Inspect and perform minor maintenance on the forklift or other equipment daily.
  • Operate all equipment in a safe and efficient manner following prescribed work methods.
  • Maintain an active forklift certification.
• Maintenance:
  • Perform or assist in building, grounds, and equipment maintenance as assigned.
• Other Duties (Site Specific):
  • Change fuel tanks on forklifts as needed.
  • Participate in physical inventories.
  • Perform labeling, sorting, wrapping, packing, and repacking as needed.
  • Repair pallets, trailers, and truck bays as requested.
  • Help maintain the facility to provide a clean, safe work environment.
  • Perform other duties as required.
  • Work overtime as dictated by business, whether mandatory or voluntary.

Requirements

• High school diploma or general education degree (GED).
• 6 months of experience working in a logistics/distribution/relevant environment.
• Able to operate Material Handling Equipment (MHE).
• Must be able to work in unregulated temperatures within the warehouse (ranging from mild to moderate during warmer and colder months).
• Satisfactory completion of a forklift training program.

Skills

• Computer Skills: Basic computer skills, RF Scanners, WMS functions.
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Other Skills:
  • Strong attention to detail and accuracy.
  • Ability to accomplish job tasks in a timely manner.
  • Ability to perform duties with minimal supervision or guidance.
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Preferred Qualifications

• 1-2 years’ experience working in a warehouse/logistics/distribution environment.
• 1-2 years of forklift experience.
• Current or prior MHE certification.

Physical Demands

• Occasionally: Handling/Fingering, Sitting.
• Frequently: Bending.
• Constantly: Walking and Standing.
• Ability to Lift/Carry and Push/Pull 21-50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.