Customer Service Advocate

About the role

Varney Agency is a family-owned Property & Casualty, Life & Health and Surety insurance provider committed to providing exceptional service and tailored solutions to our clients. We value integrity, professionalism, and a client-centric approach. We are seeking a motivated and service-oriented Customer Service Advocate to join our team in the Searsport office. This role provides administrative support to our clients and insurance agents.

Responsibilities

• Answering phones and directing calls
• Processing payments and providing evidence of insurance as needed
• Accepting mail & deliveries, and distributing/processing accordingly
• Providing administrative support to agents with endorsements, certificates of insurance, finance quotes & agreements, coverage binders, loss run reports, listing of drivers, following up with claim status, notice of cancellations, overdue activities, etc.

Requirements

• Proficient computer skills: ability to type 50 wpm, learn agency client systems, familiarity with Microsoft Office products
• Excellent telephone etiquette, interpersonal skills, strong written and verbal communication skills
• Ability to sit/stand for extended periods of time

Benefits

• Competitive compensation & benefits
• Paid time off and holidays
• Opportunity to advance within agency