Customer Service Advocate
MissionStaff · Moorestown, NJ · 2 mo ago
On-siteOTHRContract
About the role
We are currently filling the following contract job for our client.
Responsibilities
- Ensure all inbound inquiries are handled professionally, courteously, and efficiently.
- Maintain high customer satisfaction.
- Streamline communication processes across the organization.
Requirements
- Customer service experience with strong communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- A customer-focused approach and professionalism.
- Excellent organizational and time-management skills.
- Proficiency with Microsoft Office applications.
- Nice to have: Experience with claims systems like ClaimPlexus or Claims Manager, ability to recognize difficult situations and escalate appropriately, familiarity with HIPAA and confidentiality protocols.
Qualifications
- A high school diploma or equivalent required.
- Relevant work experience preferred.
Skills
- Customer service experience.
- Strong communication skills.
- Ability to multitask and prioritize.
- Customer-focused approach.
- Organizational and time-management skills.
- Microsoft Office proficiency.
- Claims system experience (optional).
- Problem-solving skills.
- HIPAA and confidentiality knowledge (optional).
Benefits
Not specified.
Pay
Not specified.
Schedule
Not specified.
Company Information
MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.