Customer Service Advocate

We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following contract job for our client.Customer Service Advocate We are seeking a dedicated Customer Service Advocate to join a busy customer service team supporting insurers and providers. In this role, you'll be the frontline contact, ensuring all inbound inquiries are handled professionally, courteously, and efficiently. Your contributions will help maintain high customer satisfaction and streamline communication processes across the organization. This is an excellent opportunity for motivated individuals who thrive in a team environment and enjoy problem-solving.Required Skills:Customer service experience with strong communication skillsAbility to multitask and prioritize in a fast-paced environmentCustomer-focused approach and professionalismExcellent organizational and time-management skillsProficiency with Microsoft Office applicationsNice to Have Skills:Experience with claims systems such as ClaimPlexus or Claims Manager (training provided if not experienced)Ability to recognize difficult situations and escalate appropriatelyFamiliarity with HIPAA and confidentiality protocolsPreferred Education and Experience:High school diploma or equivalent requiredRelevant work experience preferredMissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.