Customer Service Advisor
Vetted Solutions · Post Falls, ID · 4 wk ago
Full-time
About the role
As a Customer Service Advisor, you will be the first and last point of contact for customers, creating positive impressions and fostering loyalty by explaining oil change options and additional services. You will undergo comprehensive training to develop effective communication skills and product knowledge, enabling you to assist guests confidently and become an expert in our services and company policies.
Responsibilities
- Suggest additional services based on vehicle inspections and manufacturer recommendations
- Provide excellent face-to-face customer interaction and communication
- Learn and grow within the role, with opportunities for career advancement
- Be capable of lifting up to 50 pounds and working in a non-climate-controlled environment
- Review and understand safety procedures, labels, and operational instructions
- Work effectively with full mobility and manual dexterity, including standing and climbing stairs
- Fluent in English reading, writing, and speaking
Qualifications
- Strong interpersonal and communication skills
- Willingness to learn and cross-train as a top-side technician
- Ability to work safely and follow operational guidelines
Benefits
- Competitive pay, paid training, and flexible scheduling
- Paid time off, holiday pay, and company uniforms/tools
- Tuition support, health benefits, dental, vision, and 401(k) plans
- Career growth through an award-winning training program and internal promotion
- Additional perks include discounts and back-up care services