Customer Service Advisor

Role Overview As a Customer Service Advisor, you'll be the first and last point of contact for customers, creating positive impressions and fostering loyalty by explaining oil change options and additional services. Your responsibilities include communicating product knowledge, recommending services based on inspections, and ensuring customer satisfaction. The role involves interacting face-to-face, working in a non-climate-controlled environment, and occasionally lifting up to 50 pounds. You will receive comprehensive training to develop expertise in products, services, and safety procedures, regardless of prior automotive experience. Qualifications & Skills Effective interpersonal and communication skillsAbility to suggest additional services confidentlyWillingness to learn and grow within the companyFull mobility, ability to work with hands above head, stand for extended periods, and climb stairsRead, understand, and follow written and digital training materials and safety instructionsEnglish fluency in reading, writing, and speaking Key Duties Providing excellent customer service and product explanationsRecommending services based on inspections and manufacturer guidelinesAssisting with vehicle maintenance and safety proceduresParticipating in ongoing training and development to advance your career We offer competitive pay, paid training, flexible schedules, benefits including medical, dental, vision, 401(k), tuition assistance, and opportunities for internal growth. We prioritize diversity and inclusivity, encouraging applications from all backgrounds. For more information, visit our careers page.