Customer Service Advisor
Tharp Consulting · Abilene, TX · 2 wk ago
OTHRFull-time
About the role
As a Customer Service Advisor, you will be the first and last point of contact for customers, creating positive impressions and fostering loyalty.
Responsibilities
- Recommend oil change options and additional services using product knowledge.
- Receive comprehensive training to develop effective communication skills, become knowledgeable about products and services, and confidently assist guests.
- Engage customers with friendly service and product knowledge.
- Recommend additional services based on inspections and guidelines.
- Work as a versatile technician, including being cross‑trained for various tasks.
- Adhere to safety procedures and operational instructions.
Qualifications
- Ability to suggest additional services based on inspections and manufacturer recommendations
- Willingness to learn and grow
- Physical ability to lift up to 50 pounds, stand for extended periods, and work in a non‑climate‑controlled environment
- Full mobility and manual dexterity
- Proficiency in reading, understanding, and following written and digital instructions in English
Skills
- Strong interpersonal and communication skills
- Comfortable face‑to‑face interactions
Benefits
- Paid training
- Paid time off (PTO)