Customer Service Advisor

About the role

MCI is seeking Customer Service Advisors to join our growing team. The ideal candidate is someone who enjoys helping others and finds solutions, stays calm under pressure, and excels at delivering excellent customer service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and account-related questions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately in company systems.
• Escalate complex issues when necessary.
• Follow company policies, procedures, and quality standards.
• Work collaboratively with colleagues to deliver outstanding customer service.

Qualifications

• Must be 18 years or older.
• A high school diploma or GED is required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.
• (Does not apply in Canada)

Physical Requirements

• This job operates in a professional office environment.
• The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
• The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.