Customer Service Advisor
The Landis Agency · Grand Rapids, MI · 1 mo ago
On-siteCustomer Service$41k–$45k/yrFull-time
About the role
Provide exceptional customer service to clients.
Responsibilities
- Handle incoming calls and emails from clients
- Process claims and assist with policy renewals
- Offer guidance on insurance products and services
- Build and maintain positive relationships with clients
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field
- 2+ years of customer service experience
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent problem-solving and decision-making abilities
- Ability to work independently and manage multiple tasks
- Passion for helping others and providing excellent service
Skills
- Customer service skills
- Communication skills
- Microsoft Office Suite proficiency
Benefits
- Health insurance
- 401(k) plan
- Paid time off
Pay
$41,000 - $45,000/year
Schedule
Full-time position