Customer Service Advisor

About the role

Precision Tune Auto Care is seeking a Customer Service Advisor to join their team. This role involves being the first point of contact for customers, greeting them in-store and over the phone, scheduling appointments, explaining services, selling parts and automotive services, performing routine vehicle services, supporting shop productivity, ensuring safety procedures are followed, maintaining a clean and organized work area, and resolving customer concerns.

Responsibilities

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

Requirements

• High School Diploma or GED.
• Valid driver’s license.
• 1+ year of automotive service experience; 1+ year of sales experience preferred.
• Strong customer service and communication skills.
• Phone skills
• Computer skills
• Comfortable with basic math and calculating discounts/commissions.
• Ability to work days, Saturdays, and some holidays.

Physical Requirements

• Lift up to 25 lbs, frequent standing, walking, bending, stooping, and some reaching.
• Climb ladders and safely operate a vehicle.

Benefits

• Competitive pay
• Medical, Dental, Life and Vision Insurance — coverage begins 90 days after your hire date
• 401k plan available
• Paid Time Off (PTO) to relax and recharge at 6 months
• 5 Paid Holidays
• Closed evenings and Sundays — enjoy a better life