Customer Service Advisor

What You’ll Do

As a Customer Service Advisor, you will be the primary contact for customers, creating positive impressions and fostering loyalty by recommending oil change options and additional services. You will receive comprehensive training to develop product knowledge and communication skills, enabling you to effectively assist guests and become an expert in services and company policies.

Key Responsibilities

• Engage with customers face-to-face, suggesting suitable services based on inspections and manufacturer recommendations.
• Maintain effective interpersonal and communication skills.
• Assist with vehicle inspections and work as a top-side technician cross-trained in various tasks.
• Lift up to 50 pounds, stand for extended periods, and work in a non-climate-controlled environment.
• Review and understand safety procedures, labels, and operational instructions.

Qualifications & Skills

• Effective communication and interpersonal skills.
• Willingness to learn and grow within the role.
• Ability to work physically, including lifting and standing for long periods.
• Fluency in English, with the ability to read and understand training materials.

Career Growth & Benefits

• Access to extensive training, safety programs, and career advancement opportunities.
• Competitive pay, paid training, flexible schedules, PTO, and holiday pay.
• Company-provided uniforms and tools, tuition assistance, and online learning resources.
• Health coverage, dental, vision, and 401(k) plans with company match.
• Employee discounts and a supportive, inclusive work environment encouraging internal promotion.