Customer Service Advisor

Job Description

We are currently hiring Customer Service Advisors to start on August 17th. This is not just a job; it is a career opportunity where your growth is a priority from day one, supported by our industry-leading 8-week training program.

Qualifications

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Able to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Maintain compliance with individual licensing requirements according to regulations.

Additional Information

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Aiding in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

Benefits

• Starting wage of $23.76 per hour, pay increases to $24.66 post-training.
• Company-paid healthcare for employees.
• Annual bonus.
• 401(k) with Company match.
• 33 paid days off.

Pay

$23.76 per hour, with a potential increase to $24.66 post-training.

Schedule

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule.