Customer Service Administrator t

About the role

Robert Half is recruiting for a Customer Service Administrator on behalf of our client in the aerospace industry. This role is ideal for a customer-focused professional with experience in account management, order processing, forecasting, and cross-functional coordination.

Responsibilities

• Manage assigned customer accounts and serve as the primary point of contact.
• Process and track customer orders from entry through delivery.
• Maintain order books, delivery schedules, and customer forecasts.
• Coordinate with Operations, Procurement, and Warehouse teams to ensure timely fulfillment.
• Prepare customer reports, KPIs, forecasts, and quotations.
• Resolve customer inquiries and issues while maintaining a high level of service.
• Maintain accurate CRM records and customer documentation.

Qualifications

• At least 3 years of experience in customer service, sales support, account coordination, or order administration.
• Strong verbal and written communication skills with the ability to build positive customer relationships.
• Advanced Microsoft Excel capability, including formulas, VLOOKUP/XLOOKUP, and Pivot Tables.
• Experience working with ERP or CRM platforms such as Microsoft Dynamics 365 or Salesforce.
• Ability to manage multiple priorities effectively in a fast-paced business environment.
• Solid analytical, organizational, and problem-solving skills.
• Background in manufacturing, aerospace, aviation, or another industrial setting is preferred.
• Power BI experience is an advantage.