Customer Service Administrator

About the role

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. You’ll build on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses. This role offers an opportunity to help customers with your service mindset and drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment, and you’ll have a career with growth potential.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based and web-based system to track routes and optimize current and future schedules (training provided).
• Apply expertise to schedule appointments for technicians to efficiently minimize drive time and/or distance, and recommend alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain customer database with accurate information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and other proprietary information.

Requirements

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow-through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Able to regularly lift and/or move up to 25 pounds.

Benefits

• Full medical, dental, and vision coverage for you and your family.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry-leading, quality, comprehensive training program.
• Opportunities to volunteer and give back to the community.

Pay

Competitive earnings starting at $20 per hour.

Why Orkin?

• Opportunity with career potential in a reliable, recession-resistant industry.
• Service-oriented mindset that builds loyalty and trust with customers.
• Commitment to teamwork and personal accountability.
• Continuous learning, improvement, and leadership development.
• Join a mission-driven company that values:
  • Safety
  • Professionalism
  • Empathy
  • Integrity
  • Innovation