Customer Service Administrator

Department: Hebron Service Center | Reports to Service Center Manager

About the role

The Customer Service Administrator works alongside sales and operations to understand shipping and quote dates, then communicates updates to external customers. This position also supports Regional Sales Managers in customer communication and order processing.

Responsibilities

• Notify customer and Regional Sales Managers of product receipt.
• Verify all technical data is included with the incoming order; notify the Regional Sales Manager if additional customer data is needed for quotation or processing.
• Provide regular updates of order progress through the service center via telephone and/or email.
• Document and route all sales conversations to the appropriate Regional Sales Manager; communicate any issues or customer concerns with operations.
• Field calls for status updates and general status and/or repair inquiries from sales and end users.
• Coordinate with production and sales on critical/flexible dates to satisfy delivery requirements; update sales and production on new customer requirements or requested deadlines.
• Facilitate online chat discussions with potential new customers via the company website.
• Discuss areas for improvement within customer service with production and sales.

Requirements

• High school diploma required; 2-year Business degree preferred.
• 3 years of sales administration or customer service experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office products.
• Strong organizational and time management skills.
• Strong problem-solving, documentation, research, and resolution skills.
• Ability to multi-task effectively.
• Ability to interact with employees and vendors in a professional manner.