Customer Service/Administrative Specialist - Bilingual English/Spanish

Join our dynamic team in Amityville, NY as an onsite Bilingual Customer Service/Administrative Specialist and immerse yourself in a vibrant, customer-centric work environment.

About the role

As the first point of contact for our valued clients, you’ll manage incoming calls, respond to inquiries, and resolve customer issues with empathy and professionalism. You’ll assist with administrative tasks such as scheduling appointments, maintaining records, and coordinating services to ensure a seamless experience. Additionally, you’ll be on call for emergencies, demonstrating your commitment to problem-solving and customer-centricity.

This is an in-office position with standard hours Monday through Friday, designed to support our clients effectively.

Responsibilities

• Primary point-of-contact supporting residential services from beginning to end
• Provide operations support for all residential services
• Work closely with the Residential Regional Manager on daily requests and issues
• Schedule or reschedule customer appointments
• Monitor daily/weekly schedule to ensure crews are scheduled appropriately
• Close out daily work orders and employee time sheets
• Process client invoices daily
• Monitor crews’ time off and schedule floaters as needed
• Coordinate estimates and provide pricing to clients
• Assist in resolving customer service or billing issues
• Maintain records of customer interactions, transactions, complaints, inquiries, comments, and actions taken
• Refer unresolved customer grievances to the Residential Regional Manager for further investigation
• Identify and recommend improvements in processes or service methods to streamline operations
• Perform all other tasks as assigned by management

Requirements

• 3–5 years of professional office experience
• 2-year degree required; 4-year degree a plus
• Bilingual (English-Spanish) is a must
• Strong customer service, detail-oriented, and communication skills (email, phone)
• Results-oriented with the ability to resolve challenges and emergencies at a moment’s notice
• Multi-task-oriented, handling multiple projects simultaneously
• Customer-focused with a can-do approach to problem-solving
• Basic knowledge of computer applications and software (Intermediate ability in Microsoft 365: Word, Excel, Outlook)
• Ability to learn and navigate various software programs (training provided for proprietary software)
• Applicants must be 18 years of age or older

Skills

• Exceptional communication skills in both English and Spanish
• Strong problem-solving abilities
• Attention to detail for accurate record-keeping and scheduling
• Customer-centric mindset to anticipate and exceed client needs
• Time management skills to prioritize tasks effectively
• Adaptability and a positive attitude in a fast-paced, energetic environment

Benefits

• Medical, Dental, and Vision coverage
• 401(k) retirement plan
• Life Insurance
• Flexible Spending Account
• Competitive salary
• Paid Time Off
• Snack/Drink Room
• Employee Discounts

Pay

$28–$30 per hour