Customer Service Administrative Representative

Responsibilities

• Answer telephone calls from customers
• Direct telephonic traffic and email support
• Perform data entry
• Track employee time
• Schedule calls for service and warranty
• Enter customer data
• Understand and use company computer software for billing (invoicing, payments, A/R & collections)
• Take incoming customer calls, identify their needs, and provide professional and timely assistance
• Schedule service calls based on availability, location, priority, and technician workload
• Monitor the dispatch board throughout the day, communicate with technicians, and make adjustments as needed
• Keep customers and technicians updated on schedules, arrival windows, job status, and any changes or delays

Qualifications

• High School Diploma/GED or equivalent
• Minimum of 1 year in an office/administrative setting

Skills

• Excellent verbal communication and active listening skills
• Comfortable speaking on the phone for extended periods
• Friendly, empathetic, and customer-focused attitude
• Previous customer service or call center experience a plus, but not required
• Ability to work independently and meet call goals

Benefits

• Supportive team culture
• Paid training and development opportunities
• Full time benefits, paid vacation, health insurance, 401K, 8 paid holidays
• Room to grow within a stable and respected, customer‑focused company
• Make a real impact by helping improve our customer experience