Customer Service/Administrative Assistant

About the role

This role requires someone who is administratively proficient, highly organized, and confident working with Microsoft 365 applications—especially Excel. Clear communication, strong follow-through, and a customer-focused mindset are essential.

Responsibilities

• Enter, review, and maintain accurate data in spreadsheets, systems, and internal records
• Create and manage reports using Excel and other Microsoft 365 tools
• Support document preparation, file management, and internal process tracking
• Routinely route communications appropriately and follow up on outstanding items
• Aid in digital filing and general administrative tasks
• Proactively identify ways to improve workflow – Looking for someone who brings ideas
• Serve as a point of contact for customer inquiries via phone and email
• Cook with internal departments (production, quality, shipping) to ensure customer needs are met
• Track and follow up on customer requests to ensure satisfaction
• Maintain accurate records of customer communications and interactions
• Support contract administration
• Assist in the preparation, review, and maintenance of customer contracts
• Track contract requirements, deadlines, and deliverables to ensure timely completion
• Cook with internal stakeholders to gather required contract information
• Aid in contract modifications, renewals, and closeout activities

Requirements

• Prior experience in an administrative, customer service, or contract support role preferred
• Competent in Microsoft 365 (Excel, Outlook, Word; SharePoint a plus)
• Solid Excel skills: filtering, formulas, formatting, etc.
• Strong customer service and interpersonal communication skills
• High attention to detail with a focus on accuracy and compliance
• Ability to manage multiple priorities and meet deadlines
• Highly organized and dependable

Qualifications

• High school diploma or GED

Skills

• Administrative proficiency
• Organizational skills
• Confidence with Microsoft 365 applications, especially Excel
• Clear communication and strong follow-through
• Customer-focused mindset
• Excel proficiency: filtering, formulas, formatting, etc.
• Customer service and interpersonal communication skills
• Attention to detail with accuracy and compliance
• Ability to manage multiple priorities and meet deadlines
• Highly organized and dependable

Benefits

Competitive wage and benefit package. Weckworth Manufacturing, Inc. is a proud Equal Opportunity Employer.

Pay

$20-25 per hour DOE

Schedule

Full-time position
Monday–Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 11:30 AM

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Application Instructions

To apply, paste your resume here or attach a resume file. Applicants with a disability that need any accommodation to complete the Weckworth Manufacturing, Inc. application process, or otherwise need assistance or accommodation in the recruiting process, should contact Human Resources at 316-425-2030.

Texting Privacy Policy and Information

Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
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Equal Employment Opportunity

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Disability Definitions

• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
• An “Armed forces service medal veteran” includes veterans who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• A “disabled veteran” is one of the following:
• - a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• - a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• A “person with a disability” is defined as a person who has or has ever had a physical or mental impairment that substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment.
• A “person with a disability” includes, but is not limited to:
• - Alcohol or other substance use disorder (not currently using drugs illegally)
• - Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• - Blind or low vision
• - Cancer (past or present)
• - Cardiovascular or heart disease
• - Celiac disease
• - Cerebral palsy
• - Deaf or serious difficulty hearing
• - Diabetes
• - Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• - Epilepsy or other seizure disorder
• - Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• - Intellectual or developmental disability
• - Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• - Missing limbs or partially missing limbs
• - Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• - Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• - Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• - Partial or complete paralysis (any cause)
• - Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• - Short stature (dwarfism)
• - Traumatic brain injury

OMB Control Number

OMB Control Number 1250-0005
Expires 05/31/2026

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