Customer Service Account Manager

Key Responsibilities

• Build and maintain strong relationships with assigned customer accounts
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
• Maintain a strong understanding of customer requirements, timelines, and expectations
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
• Manage complex customer requirements, revisions, priorities, and escalations
• Ensure accurate and timely execution from order placement through delivery
• Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
• Identify and escalate risks that could impact delivery, quality, or customer satisfaction
• Ensure accurate order management, documentation, pricing, and invoicing
• Support customer satisfaction and long-term account retention
• Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
• Help resolve customer concerns quickly and professionally
• Cross-functional Collaboration
• Work closely with internal teams to improve communication, alignment, and execution
• Participate in customer meetings, business reviews, and operational discussions as needed
• Support continuous improvement and standardization initiatives

Qualifications

• Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment
• Quick learner who will dive headfirst into the product and team environments to understand intricacies
• Strong desire to provide the ultimate Customer Experience
• Strong sense of urgency and the ability to multitask
• Ability to meet strict internal and external timelines & milestones
• Ability to effectively provide, receive and respond positively to constructive feedback
• Ability to produce professional documents, including spreadsheets, correspondence, and email
• Strong communication skills, both written and verbal, applicable in a corporate environment

Pay Range

Pay Range: 50,000 - 60,000