Customer Service Account Associate - Salem, OR

About the role

T-Mobile is dedicated to empowering its team members with Total Rewards, including competitive salaries, stock grants, and financial planning tools. This role focuses on providing excellent customer service through proactive problem-solving and account management.

Responsibilities

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Maintain department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Qualifications

• ONSITE Position
• High School Diploma/GED
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.)

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Hybrid work schedule after 60 days post-training graduation (for qualifying Experts)
• Medical, dental, and vision insurance
• A flexible spending account
• Paid time off and up to 12 paid holidays
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Schedule

This is an ONSITE position with a base pay of $20/hour, potentially earning up to $30/hour in your first year. Promotions to Account Expert lead to an annualized incentive target of $4,400/year, with actual incentives varying based on performance and full-time status.

Pay

The base pay for this role is $20/hour, inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Travel

No travel required.

Equal Opportunity Employer

T-Mobile is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Contact Information

To apply, visit T-Mobile's careers page. For accommodation requests, email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.