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Jobs · Management · North Carolina

Customer Serv/Warehouse Associate

AHF · Fletcher, NC · 1 mo ago
On-siteManagementFull-time

BENEFITS

  • Medical
  • Dental
  • Vision
  • 401K

Shift

7:30a-4:30p with an hour meal break; Monday-Friday

Job Duties

  • Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.
  • Maintain a professional appearance and attitude.
  • Answer phones and greet clients as they enter the customer service area.
  • Process customer orders efficiently and accurately.
  • Ensure that all orders are updated with the proper status code(s).
  • Maintain the open order/quote reports, follow up on backorders.
  • Call customers to communicate on order status and ETA’s.
  • Liaison with outside sales reps. and managers.
  • Solve customer problems with a sense of urgency and accuracy.
  • Communicate effectively with customers and co-workers.
  • Schedule delivery and reminder calls to customers.
  • Complete projects or assignments as delegated by the supervisor.
  • Back up to other positions within the department when needed.
  • Maintain an organized, clean, and efficient work area and work environment.
  • Scan all paperwork into Imaging (PO’s, receivers, POD’s).
  • Maintain quality service standards and comply with procedures, rules, and regulations.
  • Process, package and ship orders accurately and in a timely manner.
  • Maintain an organized stock and maintain inventory and supply, rotating inventory as necessary.
  • Accurately examine incoming and outgoing shipments to vendors, customers, etc.
  • Restock shelves by forklift, ladders, or by hand.
  • Assist with inventory control as needed.
  • Have an energetic, outgoing and friendly manner.
  • Abide by all company safety and hygiene regulations.
  • Be willing to learn new tasks and responsibilities and must be able to adapt to change.
  • Take initiative and work well with minimal supervision.
  • Ability to solve customer problems with shipments and orders.
  • Process paperwork necessary for transferring inventory to maintain proper inventory documentation.
  • Take initiative and work well with minimal supervision.
  • Be comfortable with a computer is required.
  • Perform cycle counts.
  • Maintain regular and punctual attendance (consistent with ADA and/or FMLA)

Job Qualifications

  • Must be at least 18 years of age.
  • Forklift certification or can train to learn the skill.
  • High school diploma or equivalent.
  • Distribution environment experience preferred.
  • Excellent organizational skills with attention to detail.
  • Positive attitude and strong work ethic.
  • Good interpersonal skills in dealing with employees.
  • Must be able to work overtime as necessary.
  • Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
  • Strong problem-solving skills.
  • Self-driven with a high level of energy and enthusiasm.
  • Excellent relationship selling/customer focused sales abilities.
  • Solution oriented with exceptional follow through.
  • Good basic math skills, (including ability to take accurate measurements).
  • Proficient with Windows based computer applications.
  • Ability to perform well in a detail oriented, fast paced environment.

Physical Demands

  • Frequently, working in extreme weather conditions (hot and cold).
  • Occasionally, you will be expected to lift up to 50-75 pounds.
  • Occasionally, working outside for a certain period of time.

Mental Demands

  • Think analytically.
  • Make decisions.
  • Develop options and implement solutions.
  • Work with a team.
  • Attention to detail.
  • Communicate effectively.
  • Multitask in a fast-paced environment.
  • Work with a sense of urgency.

Company Information

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

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