Customer Sales Specialist

Essential Duties & Responsibilities

• Handles inbound and outbound customer calls regarding Company products.
• Provides accurate information and guidance on internet services, plans, and promotions.
• Troubleshoots and resolves customer issues effectively and efficiently.
• Drafts customer interactions and maintains detailed records in our CRM system.
• Escalates complex issues to the appropriate departments when necessary.
• Collaborates with team members to improve service delivery and customer satisfaction.
• Stays updated on product knowledge, policies, and procedures to assist customers effectively.
• Strives to achieve individual and team performance goals.

Job Qualifications

• A High School Diploma or equivalent is required.
• Two (2) or more years of related experience is preferred.

Skills

• Excellent verbal and written communication skills.
• Strong knowledge retention and recall.
• Strong collaborative skills.
• Strong problem-solving skills.
• A customer service orientation.
• Critical thinking skills.
• Active listening skills.
• Computer skills and knowledge of relevant software.

Physical Demands

• Regularly uses hands to finger, handle, or feel.
• Frequently stands, walks, and sits.
• Frequent climbing, balancing, stooping, kneeling, crouching, or crawling.
• Occasionally lifts and/or moves up to 25 pounds.
• Close vision, depth perception, and ability to focus are required.

Work Schedule

This position will require working four (4) weekdays in person at our Metairie, LA office and one (1) day remote from home (Saturday or Sunday). Flexible schedule available.