Customer Sales & Service Representative I, Front Counter

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

About the role

Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory. All tasks should align with company policies and procedures.

Responsibilities

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by your supervisor.
• Regular attendance is required.

Requirements

• High school diploma or GED required.
• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Intermediate to advanced PC skills required.
• Ability to stand for extended periods.
• Must have a valid driver’s license, satisfactory driving record; occasional travel to other sites within the region.
• Availability to work evenings, weekends, holidays, and overtime as necessary.
• Familiarity with data entry and customer management systems.

Benefits

• Health, vision, and dental insurance.
• Paid vacation, holidays and flex paid time off.
• 401K with generous company match.
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided.
• Education Enrichment up to $5,000 per year for qualified employees.
• Employee Wellness Program.

Pay

The salary range for this position is $15.75 to $17.00 hourly. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.