Customer Service Representative I

About Us

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets.

Responsibilities

• Communicate with customers, identify needs, distribute information/requests to sales, service team, technical support team, order management, production, and management.
• Provide basic troubleshooting/common problem-solving information to customers as well as directing customers to website locations for download of manuals, technical data, software utilities, and revisions.
• Timely and accurate processing of customer service orders.
• Perform quotations for repair or spare parts, following up with order entry, invoicing, shipping arrangements including international shipping documentation, and vendor management.
• Provide first-level customer service by responding to routine non-technical customer service calls, including spare parts orders, order status requests, and document requests.
• Enter, generate, and manage return/repair materials requests, initiate orders in our systems, record customer interactions, and maintain notes and records.
• Determine if issues are related to warranty, customer error, environmental damage, or out of warranty/billable.
• Customer quotation of repair and spare parts, onsite services, in-house repairs, and verification of appropriate parts, vendor, and product mark-ups.
• Follow-up on billing/invoice issues, issue credits or adjustments, facilitate company/department profitability.

Requirements

• 1+ years of Customer Service experience.
• Strong verbal and written communication skills, telephone, and email etiquette.
• Customer focus and positive, professional attitude with a desire to meet the needs of others.
• Ability to be a team player/work with others internally and adapt to a variety of customer personalities, communications, and skill levels.
• Ability to multitask, prioritize, and demonstrate sound judgement.
• Accuracy and attention to detail including when related to technical or complex issues.
• Ability to perform basic math functions.
• PC/Microsoft Office Suite knowledge including Outlook, Word, Excel, PowerPoint.

Preferred Qualifications

• Prior experience in manufacturing, construction, or help desk type role.

Pay

Base Compensation: $20 - $24 per hour depending on the candidate’s overall qualifications and experience.

This position is eligible for an annual bonus based on individual and company performance.

Schedule

Monday - Friday, 7:00 AM - 3:30 PM.

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

Onsite Perks

• Free gym with 24/7 access
• Free Electric Vehicle charging
• Breakfast and Lunch Café
• After hours Grab & Go snacks
• Basketball court
• Walking paths

Culture

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: “Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”. Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.