Customer Service Representative I

About the Company

Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. Our team includes clinicians and clinical support professionals across the nation who reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our communities.

Responsibilities

• Handle incoming calls from patients and attorneys to resolve problems and answer questions.
• Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines.
• Navigate both the billing software and intranet to provide the most accurate answers to inbound callers.
• Work Patient Services’ daily legal and patient correspondence.
• Be familiar with necessary client information.
• Correspond directly with collection agency representatives as needed to resolve patient concerns.
• Be familiar with and understand payor and state rules and regulations.
• Review Collection Status Change requests and correspond with patients regarding their collection status change.
• Work internal projects.
• Other duties as assigned.

Requirements

• Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively.
• Familiarity and proficiency with the policies and procedures of the Patient Services department.
• Knowledge of Medical Insurance terminology.
• Strong attention to detail.
• Knowledge of HIPAA requirements.
• Organized, detail-oriented with excellent follow-through abilities.
• Ability to handle and prioritize multiple tasks.
• Reliable, team-oriented, pleasant with excellent interpersonal skills.
• Excellent communication skills both on the telephone and in person.
• Effective oral, written, and interpersonal communication skills.

Qualifications

• High School diploma or general education degree (GED) required.
• One-year experience in a Customer Service environment preferred or equivalent combination of education and experience.
• Basic knowledge of Microsoft Office.

Benefits

• Medical, Dental, and Vision coverage.
• Life and Disability insurance.
• Healthcare Flexible Spending Account (FSA), Dependent Care FSA, Limited Healthcare FSA.
• FSAs for Transportation and Parking & Health Savings Accounts (HSAs).
• Paid Time Off (PTO) accrued each pay period, earning a minimum of 20 days and up to 25 days per calendar year depending on position.
• 9 observed holidays and paid family leave.
Benefits are available from day one for qualifying employees.

Schedule

Full time