Customer Sales & Service Representative

Job Summary

Want to use your customer service skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities? How about all of the above AND benefits, paid time off and even tuition reimbursement?

About the Role

Customer service professionals—don’t pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products.

Responsibilities

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service

Requirements

• Self-motivated and driven by a desire to exceed expectations
• Strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication
• Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical
• 6 months of customer service experience preferred
• Desire to increase knowledge in industrial distribution products
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required

Salary & Benefits

• Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance
• Benefits: Health, vision, and dental coverage, 401(k) w/ company match, paid vacation, sick time, and company holidays, tuition reimbursement, personalized training and development program, career development and advancement opportunities