Customer Sales & Service Representative

About the role

Customer service professionals—don’t pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products.

Responsibilities

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service

Requirements

• Self-motivated and driven by a desire to exceed expectations
• Strong prioritization and multitasking skill, a sense of urgency, and take pride in your verbal and written communication
• Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical
• 6 months of customer service experience preferred
• Excellent telephone, and written skills, including English grammar
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
• Attention to detail, accuracy, ability to multitask, sense of humor
• Ability to lift up to 50 lbs.

Salary & Benefits

• Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance
• Benefits: Health, vision, and dental coverage, 401(k) w/ company match, paid vacation, sick time, and company holidays, tuition reimbursement, personalized training and development program, career development and advancement opportunities