Customer Sales & Service Representative
About the role
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation.
Responsibilities
- Assist customers by phone and in person at our facility
- Help customers get the parts they need
- Interact extensively with customers to clarify their needs, research, and recommend parts
- Maintain and meet / exceed monthly sales goals while increasing customer satisfaction
- Provide quotes
- Take orders
- Provide post order service
- Physically measure specs on a wide variety of parts
Requirements
- Minimum 6 months of customer service experience
- Mechanical and mathematical aptitude
- Excellent telephone skills
- Ability and desire to learn new systems and processes quickly
- Strong computer skills, particularly Excel
- High school diploma or equivalent
- Valid driver's license and clean driving record (MVR)
- SAP / ERP experience, preferred
- Knowledge of industrial distribution products and hydraulics, preferred
Qualifications
- Self-motivated and driven by a desire to exceed expectations
- Strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication
- Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical
Benefits
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.