Customer Sales & Service Representative

About the role

In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.

Responsibilities

• Provide expert assistance to a wide variety of customers' questions and problems.
• Build ongoing business relationships with customers through repeated contact and consultation.
• Utilize mechanical aptitude to help solve customer problems or troublesome processes.
• Assist customers by phone and in person at our facility.
• Clarify customer needs, do research, and (after getting up to speed) recommend parts.
• Process quotes, take orders, and provide post-order service.

Requirements

• Self-motivated and driven by a desire to exceed expectations.
• Strong prioritization and multitasking skills, a sense of urgency, and take pride in verbal and written communication.
• Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers.

Qualifications

• 6 months of customer service experience preferred.
• Desire to increase knowledge in industrial distribution products.
• Excellent telephone skills.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.

Pay

Base salary and bonus opportunities.

Benefits

• Health, vision, and dental coverage, 401(k) w/ company match.
• Paid vacation, sick time, and company holidays.
• Tuition reimbursement.
• Personalized training and development program.
• Career development and advancement opportunities.