Customer Sales & Service Representative

Responsibilities

• Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly.
• Handle requests via phone, email, fax, EDI, walk-in customers, and as communicated by Applied sales associates.
• Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
• Proactively review open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders.
• Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Service Center management.
• Maintain a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of both Applied and Customer.
• Maximize profit by working with suppliers to gain additional chargebacks, recommending the most profitable product offerings.
• Support pricing and margin improvement efforts by communicating opportunities with management, adopt and utilize methods that will reduce overrides, promote most profitable options to our customers, and recover freight expenses.
• Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.
• Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools, and overall continuous career development.
• Continuously identify and evaluate process improvements that positively impact the Customer’s experience by using Customer Feedback, Supplier Nonconformance, and OnTime and Error-Free forms and metrics.
• Perform warehouse functions including pulling and packing product, receiving, cycle counting, stock put away, and delivery of product.
• Provides emergency and after hours services as scheduled.
• Provide backup support to other associates within the Service Center as necessary.

Requirements

• 6+ months of customer service experience or 1+ year of experience in a Stockroom/Driving position within industrial distribution
• High school diploma or equivalent
• Demonstrated mechanical and mathematical aptitude
• Excellent communication and organizational skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, particularly in Excel
• Requires ability to sit and stand for extended periods of time, walk, bend, and lift up to 25 lbs. regularly and up to 50 occasionally
• Preferred SAP experience in a customer service setting
• Knowledge of industrial products and hydraulics
• Ability to learn and use calipers to measure specs on a wide variety of industrial parts
• Highly developed sense of integrity and commitment to customer satisfactions
• Demonstrated passion for excellence in customer service
• Has a pleasant, patient and friendly attitude
• Detail oriented with strong communication and listening skills
• Possess a solid work ethic and team player mentality

Qualifications

• Starting Salary: In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $19-$21/hour depending on experience, including potential bonus opportunities.