Customer Sales Associate

About the role

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies puts the planet first. Through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores. Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction.

Schedule

On-Site (5 days per week). Flexibility to work overtime and weekends as required.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions, or complaints regarding Parts and Supply offerings; offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with a high level of accuracy to expedite fulfillment and ensure customer satisfaction and timely delivery — entering quotes and invoices and following through on fulfillment.
• Assist with warehouse/inventory management work as needed.

Requirements

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

This role is designated as Safety Sensitive and may require passing additional drug screening.

Pay

Annual Base Salary Range or Hourly Base Pay Range: $44,300.00 – $89,424.99 (total target compensation including base and incentive). Compensation type: Hourly. Incentive eligible: Yes. Sales commission eligible: No. Actual compensation depends on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation; the range is generally based on the national average.

Benefits

• Benefits kick in on Day One for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits: fertility coverage and adoption/surrogacy assistance.
• Paid time off: up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401(k) match, educational and training opportunities through company programs, tuition assistance, and student debt support.

Benefit offerings may vary by site, Collective Bargaining Agreements, and local/state regulations.