Customer Returns and Shipping Associate (St. George, UT)

About the role

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Requirements

• Able to work a flexible schedule based on the store's needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Able to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Able to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Able to act with honesty and integrity regarding customer and business information

Benefits

• Flexible part time hours or full-time (depending on the store’s needs)
• Generous paid time off
• Weekly pay
• Career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits

Pay

Compensation based on qualifications and experience

Schedule

Flexible part time hours or full-time (depending on the store’s needs)