Customer Returns and Shipping Associate (Brighton, MI)

About the role

This role is for a Customer Returns and Shipping Associate located in Brighton, MI. This position offers remote/on-site work and flexible part-time or full-time hours with generous benefits including associate discounts, a 401(k) plan with a company match, and health insurance.

Responsibilities

- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers. - Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service. - Engage in and identify customer needs for shipping and explain different shipping options. - Maintain the Shipping area to ensure efficient processing and storage of packages. - Ensure supplies required to process Ship and Returns are in stock. - Provide exceptional customer service to create a positive, inviting environment for customers. - Understand and use basic selling skills to engage and present solutions. - Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Requirements

- Able to work a flexible schedule based on the store’s needs. - Must be able to engage with customers and understand their needs to drive additional sales. - Ability to lift/push/move materials up to the 100-pound range. - Strong attention to detail, organization, ability to multi-task and manage priorities. - Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment. - Manage conflict in a reasonable, nonconfrontational and cooperative manner. - Ability to act with honesty and integrity regarding customer and business information.

Qualifications

- High school diploma or equivalent. - Previous experience in a customer-facing role preferred.

Skills

- Excellent communication and interpersonal skills. - Ability to handle multiple tasks simultaneously. - Knowledge of basic selling techniques. - Ability to lift up to 100 pounds.

Benefits

- Flexible part time hours or full-time (depending on the store’s needs). - Generous paid time off. - Weekly pay. - Career development program. - Associate discounts on in-store and online merchandise, services and warranty plans. - Discounts at hundreds of retailers, restaurants and more. - 401(k) plan with a company match. - Dental and vision insurance, full-time eligible for medical coverage. - And many more benefits.

Pay

Compensation is based on qualifications and experience.

Schedule

Flexible part time hours or full-time (depending on the store’s needs).