Customer Returns and Shipping Associate

Shipping Associates provide exceptional customer service and keep customers’ needs in mind while helping them with shipping needs and unpackaged returns in our retail store. The role is collaborative, inclusive, and part of a fun, team‑oriented retail culture.

Responsibilities

• Conduct all Full‑Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick‑up by third‑party carriers.
• Provide strong customer service for Amazon returns, UPS shipments, and related services.
• Engage customers, identify shipping needs, and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick‑ups, cleaning, or other duties as assigned).

Requirements

• Ability to work a flexible schedule based on the store’s needs.
• Strong customer‑engagement skills to drive additional sales.
• Physical ability to lift, push, or move materials up to 100 pounds.
• Strong attention to detail, organization, multitasking, and priority management.
• Ability to collaborate and work cooperatively in a high‑paced, sometimes stressful environment.
• Capability to manage conflict in a reasonable, non‑confrontational manner.
• Honesty and integrity regarding customer and business information.

Staples does not sponsor applicants for work visas for this position.

Benefits

• Flexible part‑time or full‑time hours, depending on store needs.
• Generous paid time off.
• Weekly pay.
• Career development program.
• Associate discounts on in‑store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.
• 401(k) plan with company match.
• Dental and vision insurance; full‑time eligible for medical coverage.
• Additional benefits not listed.

Schedule

Flexible part‑time hours or full‑time, based on the store’s needs.