Customer Returns and Shipping Associate (Coeur d'Alene, ID)
Shipping & Returns Overview
Shipping Associates provide exceptional customer service and help customers with their shipping needs and unpackaged returns in our retail store. They are part of a fun, team-oriented retail culture.
What You'll Do
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
- Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service
- Engage in and identify customer needs for shipping and explain different shipping options
- Maintain the Shipping area to ensure efficient processing and storage of packages
- Ensure supplies required to process Ship and Returns are in stock
- Provide exceptional customer service to create a positive, inviting environment for customers
- Understand and use basic selling skills to engage and present solutions
- Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)
Qualifications
- Able to work a flexible schedule based on the store’s needs
- Must be able to engage with customers and understand their needs to drive additional sales
- Able to lift/push/move materials up to the 100-pound range
- Strong attention to detail, organization, ability to multi-task and manage priorities
- Able to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Able to act with honesty and integrity regarding customer and business information
Benefits
- Flexible part time hours or full-time (depending on the store’s needs)
- Generous paid time off
- Weekly pay
- Career development program
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance, full-time eligible for medical coverage
- And many more benefits
Compensation
Compensation based on qualifications and experience
What We Offer
- Great perks including associate discounts, benefits, and more
- Opportunity to join a fun, team-oriented retail culture
- Training provided
Requirements
- Able to work a flexible schedule based on the store’s needs
- Must be able to engage with customers and understand their needs to drive additional sales
- Able to lift/push/move materials up to the 100-pound range
- Strong attention to detail, organization, ability to multi-task and manage priorities
- Able to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Able to act with honesty and integrity regarding customer and business information
Equal Opportunity Employer
We are an equal opportunity employer and consider applicants for all positions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Disability Accommodations
Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
Massachusetts Law
In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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