Customer Retention Specialist

A hybrid role based in UT.

About the role

Are you motivated by high-earning potential and passionate about customer-centric selling? If you thrive in a fast-paced environment, are self-driven, goal-oriented, and excited to maximize your income, this role may be for you. As an Inside Sales Representative on our Member Success team, you’ll engage warm leads and conduct outbound calls to spark meaningful, results-driven conversations. You’ll collaborate with members to understand their needs and deliver tailored solutions that ensure a smooth sales process and long-term member satisfaction built on trust and credibility. This role moves quickly—you’ll manage a high volume of activity, pivot between tasks seamlessly, and make smart decisions in real time. If you enjoy variety, urgency, and the thrill of hitting goals daily, you’ll feel right at home here. Plus, you’ll be part of an energetic team that celebrates wins and makes success fun!

Responsibilities

• Consistently meet or exceed sales performance standards and quotas; strive to surpass assigned sales goals
• Thrive in a fast-moving, high-volume environment while maintaining accuracy and professionalism
• Quickly develop comprehensive product knowledge in the dynamic healthcare industry
• Develop, manage, and maintain a robust, active sales pipeline
• Utilize active listening skills to engage in discovery, address concerns, and provide solutions
• Deliver exceptional customer service with a member-first mindset
• Balance performance goals with member-first selling practices

Qualifications

• Energetic, optimistic, and persistent, with a proven track record of success in a goal-driven environment
• Comfortable multitasking and can handle rapid context-switching without losing momentum
• Strong desire to help others succeed and discover their “Why”
• Collaborative team player who will share sales tactics and is eager to learn from peers
• Experience working with Salesforce.com or another CRM platform
• Previous experience with outbound or cold calling
• Proficient in computer skills with the ability to quickly learn new software programs
• Excellent phone and email communication and presentation skills
• Open to feedback and coaching with a growth-oriented mindset and a desire to continuously improve
• Comfortable working toward daily, weekly, and monthly KPIs in a performance-driven sales environment
• Curious and adaptable, with the ability to ask thoughtful questions and actively listen

Skills

• Active listening
• Customer service
• Sales pipeline management
• CRM software (e.g., Salesforce.com)
• Outbound/cold calling
• Multitasking and context-switching
• Communication (phone and email)

Benefits

• Base pay + high-upside commission
• Hybrid in-office/WFH schedule
• Comprehensive benefits package including medical, dental, and vision insurance
• Health Savings Account with company contribution
• Generous PTO and Holiday Pay
• 401(k) retirement plan and company match
• Ongoing coaching, collaboration, and development
• Fun and diverse team environment

About the company

AAPC (www.aapc.com) is the nation’s largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.

Company Values

• Driven | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
• Humble | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
• Transparent | Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
• Supportive | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
• Innovative | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.