Customer Retention Representative

Location: Sioux Falls, SD. This job is offered on-site; employees must live within 50 miles of a PREMIER location or plan on relocating.

About The Role

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success.

Pay

• Base wage starting at $17.25–$19.15/hour.
• Top 75% of associates are eligible for additional monthly incentives.
• Career path from Associate I to Associate IV, with pay increases at each step.
• Earn up to an additional $3.50/hour when working non-traditional hours.
• Bilingual skills compensated with a 10% differential.
• Flex scheduling opportunity for top performers.

Schedule

• Full-Time: Monday–Friday 12:00pm–9:00pm, every other Saturday 8:00am–4:30pm or Monday–Friday 12:30pm–9:00pm, every other Saturday 8:00am–4:30pm.
• Part-Time: Monday–Friday 2:00pm–9:00pm, every other Saturday 8:00am–4:30pm.
• No Sundays.

Benefits

• Full medical benefits for employees working 20+ hours/week.
• Free dental and vision coverage.
• Generous time off plans including PTO, sick pay, and bonus days.
• 401(k) with dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Employee Wellness Program.
• Paid community volunteer hours (PREMIER averages 30,000 hours per year).
• Fun employee parties, including private concerts, outdoor bashes, cash, and car giveaways.

Our Culture

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, wellness, fun, and giving back. Employees are rewarded, valued, and celebrated for their hard work through career advancement opportunities, appreciation events, and more.