Customer Resource Agent

Brief Position Summary

The Customer Resource Agent is an entry-level position in a high-performance customer care environment, providing excellent service to established Tier II Redistribution customers through various communication channels.

Duties and Responsibilities

- Provide personalized customer service by using interpersonal skills, establishing rapport, and maintaining a positive, friendly attitude. - Use multiple communication channels (phone within a call center environment, web, email, and chat) to resolve customer needs, including but not limited to order tracking/tracing, delivery status, and RMA entry. - Accurately update systems with status details and other relevant information. - Collaborate with management to resolve customer questions and concerns. - Foster the MSC Culture within the department and throughout the company to ensure unity of vision and support the company's mission. - Consistently meet or exceed all assigned operational, customer experience, and service-level metrics. - Participate in special projects and perform additional duties as required.

Education and Experience

- High school diploma or equivalent required. - Customer service, call center, or web-based internet chat experience preferred.

Skills

- Strong verbal and written communication skills, including the ability to use standard grammar. - Accurate typing and data entry skills. - Above-average computer and technical skills (e.g., proficient with search tools, web browsers, email, file attachments, tracking tools, website functionality, and web chat).

Other Requirements

- This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).

Pay and Benefits

Compensation starting at $15/hr - $24/hr depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements, and peer pay equity. Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being, and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.