Customer Resolution Specialist

About the role

Support existing small-business customers with billing questions, account updates, policy changes, autopay requests, and other service needs. This is not a sales position. You can earn performance-based bonuses by providing accurate, efficient, and dependable customer service.

Responsibilities

• Handle billing inquiries
• Process account updates
• Manage policy changes
• Set up autopay requests
• Address other service needs

Requirements

• Strong communication, patience, and reliability
• Ability to confidently navigate dual monitors and multiple computer systems
• Experience in customer service, call centers, retail, hospitality, or another customer‑facing environment is helpful

Benefits

• Hourly pay plus performance‑based bonuses (bonuses based on service quality, not sales)
• Multiple daytime start times available
• Comprehensive training and ongoing coaching
• Pathway toward professional insurance licensing
• Opportunities to advance into leadership and other departments
• Consistent Monday‑Friday schedule
• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre‑tax and Roth post‑tax contribution options
• Voluntary Life & AD&D life insurance (employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation or sick leave)

Pay

Hourly rate: $19.00 / hour (fixed within the $19.00–$19.00 range). Performance‑based bonuses are available.

Schedule

Monday‑Friday, with multiple daytime start times available.

Contract‑to‑hire position based in Pittston, PA. On‑site work.

Application anticipated to close on Oct 9, 2026.