Customer Resolution Specialist

Sales Compensation

$24.00 per hour

Work Schedule

• Saturday and Sunday: 3-4 hours each day
• Remote

Qualifications

• A High School Diploma (required)
• An Associates degree or Bachelor degree preferred

Skills

• Proficient and knowledgeable in Social Media
• Familiar with mainstream social channels
• High level of proficiency managing multiple systems

Responsibilities

• Monitor Social Media platforms; including, Facebook, Twitter, LinkedIn, Pinterest, and Instagram
• Manage high traffic promoted ads
• Determine if response can be made on the public “wall” or needs to be taken offline to be handled
• Respond to all postings from consumer within 24 hours
• Log any reported Product Complaints or Adverse Events using the established protocol
• Respond to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieve department metrics and standards
• Receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently
• Provide support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries

Benefits

See Kelly's benefits and perks for more information.