Customer Relationship Management Coordinator

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

The primary location for job responsibilities is the Marietta campus at 1100 South Marietta Parkway, Marietta, GA 30060. The Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in the Target X and Salesforce CRM or similar system. Works with the leader to empower various channels to leverage technology to enhance student engagement, recruitment, and retention efforts. Identifies and acts on training needs, consults with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leaders.

Responsibilities

• Serve as a point of contact for the institution's CRM system, acting as a liaison between end users and technical support teams
• Continuously improve upon the value derived from the CRM platform
• Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs.
• Develop and implement CRM workflows, processes, and automation to streamline business processes and improve efficiency.
• Create dashboards that provide high utility in allocating resources (route planning, marketing automation, etc.) and assessing productivity (sales team ranking, yield, etc.)
• Evaluates and recommends improvements to tools and processes
• Handles all administrative functions including user account maintenance, data cleanup, recurring reports, and communication
• Manages and coordinates with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure
• Proficiently performs research into problems if the solution is not readily apparent
• Create and manage communication campaigns in TargetX, Salesforce CRM and/or similar system
• Serves as expert for all TargetX and Salesforce training to empower all levels with functional knowledge of our CRM or similar system

Required Qualifications

• Education: Bachelor's degree from an accredited institution of higher education
• Experience: One (1) year experience as CRM support and/or administrator

Preferred Qualifications

• Additional Preferred Qualifications: Understanding of Salesforce.com best practices and functionality, Data management abilities, Documented history of successfully driving projects to completion, Demonstrated ability to understand and articulate complex requirements
• PREFERRED EDUCATIONAL QUALIFICATIONS: An advanced degree from an accredited institution of higher education in a related field
• PREFERRED EXPERIENCE: Experience as a Target X and/or Salesforce Administrator in a similar environment

Proposed Salary

The salary rage for this position is between $51,600 and $58,000. Offers will be based on candidate experience and budget availability.

Knowledge, Skills, & Abilities

• ABILITIES: Able to be a go-to person for users, Able to be an advocate for the CRM within the organization, Help expand its use, Takes data quality seriously and takes initiative to maintain a clean and unfettered database, Manage time and workload with little oversight, Stay calm under pressure, Be flexible and adapt to the situation at hand, Identify and drive innovative technical solutions, Assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, Systems and processes, Able to handle multiple tasks or projects at one time meeting assigned deadlines
• KNOWLEDGE: Some knowledge of TargetX and Salesforce or similar system package development and deployment, In-depth understanding not only of the CRM software, but also of communication, data, business processes, and how they relate to the CRM software, Understanding of how a CRM should and can be utilized across the organization
• SKILLS: Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills, Organized self-starter, Exceptional critical thinking skills and the ability to work through a problem in a logical fashion, Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite), Strong attention to detail and follow up skills, Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel

Background Check

- Standard Enhanced