Customer Relations Coordinator

Day-to-day responsibilities

• Maintain high customer retention and satisfaction
• Contact service customers after their visit to monitor quality control and satisfaction
• Contact customers on the day following delivery of vehicle
• Ensure proper managers have received copies of any written complaints
• Keep records of all customer complaints and solutions
• Aid in resolving customer complaints that cannot be handled by Sales Consultants, Service Advisors, or Managers
• Follow up with all parties involved to determine actions taken and continue follow-up until complaint is resolved
• Prepare delivery call reports for Customer Relations Manager
• Print and distribute customer related reports
• Provide feedback for improving the new vehicle delivery process through follow-up calls with the customer based on their responses
• Ensure surveys are taken care of in a timely manner
• Help the Parts Department with tracking, notifying customers when parts are in, and developing a follow-up system for special order parts
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates, and Suppliers

Requirements

• High school diploma or equivalent
• Meet Company's requirements for employment
• Prolonged periods of personal computer usage and data entry
• Adhere to all company policies, procedures, and safety standards
• Possess excellent verbal and written communication skills
• Have excellent phone skills and organizational skills
• Have two years of customer service experience (preferred)
• Have professional appearance

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• YouDecide, a website with offers from top providers and retailers
• Opportunities to raise and donate millions of dollars to cancer research and treatment through DRV PNK, a mission to partner with cancer charities nationwide

About the company

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We empower our customers to make the best decisions for their needs. With a network of dealerships nationwide, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.